Returns & Exchange Policy

  • Not satisfied with our product? We promise full refund for the item (Except innerware, Masks & Clearance Sale) T&C Apply.
  • When you return your order, the value of the reward points used will credit in your Callino London credits and you can use it in your future orders. However, you cannot encash your reward points.
  • When you partially return your order, we refund the value of the reward points for the particular item and add to your Callino London credits, which you can use in your future orders. However, you cannot encash your reward points.
  • If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt. Currently we do not exchange any items. In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.
  • You can initiate the returns by logging into your Callino London Account.
  • Raising the return request
    • Log into your account.
    • Go to My orders
    • Click on 'Return' against the item you wish to return.
    • Specify the account in which you would like the refund amount to be credited.
    • Fill in the details and raise a return request by clicking on submit button.
    • You will receive a confirmation for the return initiated.
    • Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
    • A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of Callino London Credits.
  • Refunds
    • Once we receive the product at our warehouse, we will refund the money or issue Callino London Credits, as per your preferred choice.
    • For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
    • Callino London Credits will be issued within 2-3 business days and can be used to purchase again from callinolondon.com. Please choose the desired option when initiating the return request on our website.
    • For orders placed using Callino London Credits, the refund amount will be credited to your Callino London Credits account only.
    • Any Callino London Credits / cashback vouchers applied will be activated again.
    • Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
    • Free Gifts cannot be returned or exchanged.
  • Please email to our customer support in case of any clarification.
  • Terms and Conditions for Returns
  • When you cancel an order after using the reward points of the same order, we will deduct the used points from your loyalty points.
  • If the loyalty points are in negative, you can earn points by placing orders but you can only use them after it becomes positive again.
  • Callino London.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
  • No returns on innerware, Masks & Clearance Sale.
  • Refund/Callino London Credits will be issued only after the product is received at our warehouse.
  • Callino London Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 2-5 business days for the amount, to reflect in your bank account.
  • You can return either complete order or some items from the same order.
  • Please pack the products properly and paste/write the address: Callino India Private Limited, 108, Krishna Apra Business Sqaure, Pitampura-110034 Please make sure you seal the packet completely before handing over to courier partners.
  • Please use separate packets for items from separate orders.
  • Callino London.com follows a 15 days No question asked return policy. You can return the product within 15 days of delivery (Except innerware, Masks & Clearance Sale).